Buyer Safety

DHgate protects it’s buyers with their online payments, which will only be released to the seller if you confirm receipt of the goods. So it’s safe to buy from DHgate.

Quality Assurance

On the product page, go to the top left corner next to the logo, and you’ll see the following service score of a seller, including ratings of product quality, tracking & delivery, customer service and repurchase rate. All these will help you locate the best supplier for your products.

Types of Suppliers

Mostly small trading companies and factories.

MOQ (Minimum Order Quantity)

DHgate is mainly focused on small wholesale from tens of pcs to hundreds of pcs. Usually tiered pricing is offered and that means you can talk with the seller for discount if you buy more.


On DHgate, prices are decided by the sellers since the platform itself doesn’t sell anything directly.

Like Aliexpress, DHgate offers promotions and coupons that you can take advantage of to further reduce the purchase amount.

Communication Methods

Online chat

This is recommended. When you have a question to a product, using online chat is usually the most efficient way to get a response.


If the seller is offline or if you prefer, you can use Message as well, in which case sellers usually reply in 24 hours.

Payment Methods

DHgate supports a variety of payment methods, including credit cards (VISA, American Express, Mastercard), debit cards, bank transfer etc.

Shipping Time & Modes

If you’re OK with a cheaper and slower shipping method, use China post or ePacket. However, this has potential risk of losing your parcels since there is no tracking on these.

Or, you can choose to ship with express if you prefer to have them earlier or if the product value is high.

But if you’re buying in bulk, you can consider shipping with a shipping agent.

  • Buyer protection measures are reliable
  • Big supplier and product base
  • Easy and transparent buying experience
  • If you need to buy from multiple suppliers, you may end up paying more on shipping. In this case, using a shipping agent is a better option.

27372 reviews averaged 2.4 out of 5 on Trustpilot. Which is not a good signal.